Privacy Policy

Our contact details

Name: Platinum Relocations Solutions Ltd

Address: Suite 127, 186 St Albans Road, Watford, Hertfordshire, WD24 4AS

Phone Number: 0800 156 0026

E-mail: hello@platinumrelocation.co.uk

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details)
Name
Address
Date of birth
Email address
Telephone or mobile numbers
Social media contacts (e.g. LinkedIn profile)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Provision of accommodation
Billing and invoicing
General communication related to the business

We use the information that you have given us in order to provide you with our goods and services advertised.

We may share this information with the police, law enforcement and government bodies only when legally obliged or instructed to.

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@platinumrelocation.co.uk

(b) We have a contractual obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

We keep your personal information for the time period stipulated by current legislation and law. We will then dispose your information securely.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@platinumrelocation.co.uk, Telephone 0800 156 0026 or write to us as Suite 127, 186 St Albans Road, Watford, WD24 4AS if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@platinumrelocation.co.uk, Telephone 0800 156 0026 or write to us as Suite 127, 186 St Albans Road, Watford, WD24 4AS

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk